I have been using this device fo the past 8 months..I am giving it to another user..but I am unable to do a factory data reset in the device settings..when I clicked on the "erase evrything " tab no response at all..I boot the device into "recovery mode" and the screen just hangs at the recovery screen with a 'padlock'..no other response at all..I pressed and hold power on button to restart phone..can anyone assist me on this issue?
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