[Help Thread][Zenfone 5][A500CG/A501CG] Ask Any Question, Noob Friendly

This thread has been created
for
Questions & Answers/Troubleshooting

Specific to

Zenfone 5

Please feel free to share issues, questions and offer help. Noob questions are welcomed.

It is always best to use the Thanks button , in lieu of simply posting "Thank you".

I will keep this thread always up to dated. More FAQ will be added soon!


Please keep discussion focused, on questions pertaining to this Device

Device Specs:

Size And Weight:
- 5.83 x 2.87 x 0.41 Inches
- 145 grams

Operating System:
- Android 4.3 (Jelly Bean), upgradable to 5.0.2 (Lollipop)

CPU And GPU:
- Dual-core 2 GHz Intel Atom Z2580/Z2560/Z2520
- PowerVR SGX544MP2

Screen Resolution and Size:
- 720 x 1280 pixels
- 5.0 Inches

Memory:
- 1/2GB RAM
- 8/16/32GB ROM
- Up to 64GB Micro SDcard

Frequently Asked Questions

Q: How can I check what firmware/Android version I have?
A: 1. Go to phone "Settings -> About -> Software information.
2. There you'll see Build number, it will be like this: "LRX21V_ASUS_T00J_TW_user_3.23.40.52>20150522_ 91".

Q: What do letters WW and TW mean in the name of firmware/OS?
A: This letters stand for region markets:
CN - China, comes without Google services (Even without Play Store)
CHT - The same, but for a particular Chinese operator
CUCC - Firmware form Chinese operator Unicom
TW - Taiwan, comes with Google services, but also has Chinese apps
WW - aka World Wide, International and our home.

Q: What's the difference between T00J and T00F? What's the difference between A500CG and A501CG? What kind of firmware/OS should i download?
A: T00F=A500CG. Intel Atom Z2580 CPU (2GHz). 2 GB RAM. Full Specs.
T00J=A501CG. Intel Atom Z2560 CPU (1,6GHz). 1 or 2 GB RAM.
On January 2015 one more version was rolled out, named A501 CG with Intel Atom Z2520 (1,2GHz) and 2 GB2 RAM. Full Specs.
This way, except the difference in CPU models, amounts of RAM and flash memory - those three devices are identical. Firmware/OS for all three is same. On the official web page links to the firmware are the same.

Q: How can I find out exactly what kind of processor I have?
A: Download AnTuTu Tester from Google Play for free, it will show you all information about device.

List of supporters

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To those seeking help: Please don't bombard the supporters with PMs asking for help. Instead, ask your question here in the thread so others can benefit from the solution to your problem as well. If you want to be sure someone particular gets notified of your question, put his / her username directly after an @.
If you have ROM related questions, post in the relevant ROM Q&A thread (if there is one) or directly in the ROM development thread. Thank you!

Supporters: If you want to be put on or off the list, just make a request here in the thread!
Before posting anything, I strongly advise you to read

• Forum Rules
• [GUIDE] - XDA New User Guide - Getting started on XDA
• XDA Tour

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