Hi there,
My girlfriend bought refurbished S6 Edge (from ebay seller) 3 months ago and everything seemed fine for some time. To make this story short, I will skip some details :).
After 2 months of use back cover started to detach from the phone. We guessed that problem was in faulty battery and contacted seller immediately, but he never responded. In his ad it was stated that phone comes with 2 year warranty. Then we contacted Samsung and they arranged free shipping to their official service partner.
After almost one more month of waiting, they finally opened it and found out that battery was damaged but someone was already trying to fix that damage before with some tape. They refused to repair it and it was just returned to us as it is.
I was thinking to order a new battery and change it myself, but as it turned out phone now has other problems which were not there before.
- capacitive buttons are not lighting up no matter what (tried everything). Back button only blinks once when booting up.
- adaptive brightness is not working no matter what (it is always on full brightness)
- screen turns off as soon as she presses "call" button
This all looks like problem with proximity and light sensors, but they all seem to work in *#0*# menu, so really not sure what to do.
We already filed a dispute with PayPal, but I guess not much help will come from that. Any suggestion what can we do here?
Thanks!
My girlfriend bought refurbished S6 Edge (from ebay seller) 3 months ago and everything seemed fine for some time. To make this story short, I will skip some details :).
After 2 months of use back cover started to detach from the phone. We guessed that problem was in faulty battery and contacted seller immediately, but he never responded. In his ad it was stated that phone comes with 2 year warranty. Then we contacted Samsung and they arranged free shipping to their official service partner.
After almost one more month of waiting, they finally opened it and found out that battery was damaged but someone was already trying to fix that damage before with some tape. They refused to repair it and it was just returned to us as it is.
I was thinking to order a new battery and change it myself, but as it turned out phone now has other problems which were not there before.
- capacitive buttons are not lighting up no matter what (tried everything). Back button only blinks once when booting up.
- adaptive brightness is not working no matter what (it is always on full brightness)
- screen turns off as soon as she presses "call" button
This all looks like problem with proximity and light sensors, but they all seem to work in *#0*# menu, so really not sure what to do.
We already filed a dispute with PayPal, but I guess not much help will come from that. Any suggestion what can we do here?
Thanks!
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